I purchased a Philips smart tv on the basis that my previous Philips tv was 13 years old and still going strong. However, it seems that newer products are not built to the same standard or of the same quality. Within 3 weeks of receiving my new tv a crack appeared on the screen. I contacted Philips support and the responses I received were both inconsistent and contradictory. Firstly, I was told to address my concerns to the retailer and that the warranty did not apply. Apparently, a replacement product was down to the retailer. Then I was told the warranty did apply but the tv would need to be assessed for repair. This I was informed may result in me being liable for the cost of repair. Given the product is virtually brand new the prospect of having it repaired was not something I was willing to accept. This of course is against the backdrop of the current COVID 19 pandemic. Furthermore, not only was the employee who responded disinterested but it would seem he was not sure what the processes were and what the cover of the warranty was. After contacting the retailer I was informed that Philips had indicated that the damage was down to accidental damage i.e. that I was not telling the truth. Philips used to be a respected and trusted brand. I have owned and still own a number of Philips products. However, given my recent experience I will not be purchasing any further Philips products. I would strongly advise anyone considering purchasing a new domestic electrical product to steer well clear of Philips, they are no longer the company they once were.
