philips

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Device ok, warranty processing not

Device ok, warranty processing notI bought Philips toothbrush. It worked nine months fine but then it started to clatter. I contacted Philips customer care by phone and explained. This was the start and after it it was required ten email contacts and two phone calls to get new device. Every Philips contact on their side started with apology but nothing more happened. It took excatly two months before I got new device. I can't recommend Philip. Quality of this China bulk is not like it was during old good Philips time.I sent this judgment to Philips to be published on their toothbrush product page but they didn't do it. It is against our contents rule, was the explanation.

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Date of experience: Jan 13, 2022