I ordered 2 battery operated toothbrushes and 2 sets of replacement heads. They sent me baby bottles!! I have tried 5 times to get this resolved. 2 phone calls and 3 online chats. Every single agent tells me the same thing. “We will turn this over to a specialist” I started this process a week ago and have yet to have some one contact me. This is the WORST Cutimer Sevice I have ever experienced. I will never again order or buy a single Phillips product. They need to take care of their customers. Terrible, terrible company! Shame on you Phillips!