Really really bad experience. Ordered an air purifier to help with allergies, two weeks of chasing them for updates, told its been sent but they've made an error and don't know where the parcel is. They've now cancelled the order but they are not refunding me for 10 working days. I can't order another purifier until I get my refund. Getting hold of them is a nightmare and the web site just sends you round and round on circular links.
