philips

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Just bought a new Phillips TV…

Just bought a new Phillips TV yesterday. And “only” took me TWO hours to get it setup. But, in all fairness I’m old and technologically challenged. But there was just one thing I couldn’t figure out. On my last TV, a Samsung, there was an “info” button, which when pressed would tell what program will be coming on next. Couldn’t find such a feature on this TV, after carefully reading the owners manual, (WITH A MAGNIFYING GLASS!), and reading on line. So called Phillips customer support number. After going through all the automated attendant options, the first “lady” disconnected me. (Hung up on me?) Went through the automated attendant again. A man whom I could hardly understand, said I needed to do all the things I’d already done! Told him I’d already done those things. He then told me, the TV may need a while to load all the channels I’d selected. I told him they were loaded over a day ago. He then said, that maybe the channels I have don’t support that function. I told him that they do, because they did on my Samsung that just died! I finally got so frustrated with these clowns that I thanked him, said good bye and hung up. This is the LAST Phillips TV that I will EVER buy!

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Date of experience: Jan 27, 2024