Review Time
Whilst the initial booking was quite simple and straightforward, a day or so before the actual reservation I received a text message asking me to reply to confirm the booking was still required (why). Upon checking my phone bill that came today I got charged for using their premium rate number to send that reply. Rather underhand I think
Abominable customer service. My 5000 points are lost in space. I also need to merge my two email addresses into one account. Their CONTACT US "service" features only Robot chats, rote answers that don't fit, and an inane instruction that tells you if you want to merge your accounts you have to CONTACT US. Back to Contact Us -- which again, is all robotic. A phone number found on Google gets terminated if you're a diner. They really don't give a... In pursuit of solutions, I somehow got to a "live chat" -- I don't know how -- but by the time I answered THEIR questions in detail, the agent disconnected me and closed my chat. I am agog at the lack of caring and incompetence. There's more: 5000 points was supposed to be a $50 card, but it now appears that it's only worth $25??? It's not just the questions. It's that Open Table clearly could not care less about answering account related questions from diners. Newsflash to Open Table: Diners are the reason you exist. Further, if you're going to rely on chat and help categories, at least hire people who can write and think clearly. Technical writing requires both -- and your instructions are lacking clarity and detail. I've just wasted a precious hour with this incompetent, disrespectful organization.
The cheek of this company to ask for a charged SMS to confirm a reservation. I made the reservation directly with the restaurant over the phone earlier. They must have shared the booking details with OpenTable. So sleazy. Luckily I got the warning that the message is chargeable and cancelled send.
Booked a restaurant and was surprised to get an acknowledgement back from Open Table. Please note I did not book through Open Table. Even more surprised to then be asked the next day to confirm my booking by replying '1' to a text. This text was to a premium rate Open Table number. Why should Open Table make money from a booking which doesn't involve them?!?
As many have posted already, the booking service was perfectly adequate, but to be charged for an SMS without consenting to it is underhand and dishonest. I wont use them again and certainly wont reply to an SMS. Have also fed back to the restaurant chain.
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