Tried a free trial. Could not access the software so I canceled and still was charged. Here is the attempt to cancel.Hello, I'll be happy to assist you. Could you please verify your Adobe email address along with your first and last name?()removed()on 7/16, I attempted to set up a personal account with the free trial. I tried to cancel the same day when the adobe platform would not load. Now the account is linked to my work account, I am being charged for a service I cannot use, and I cannot do anything to stop the erroneous charges.Zarqa May I know why you wish to cancel your subscription?()The software doesn't work for mw()meZarqaLet me transfer you to a specialist who can help. They can also offer you exclusive deals to help you save big, if you choose to stay.()I will not stayConnecting you with a specialist as soon as possible.Zarqa has left the conversationYou are now connected to Suraj, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.Suraj Hello, I'll be happy to assist you. Could you please verify your Adobe email address along with your first and last name?()removed()on 7/16, I attempted to set up a personal account with the free trial. I tried to cancel the same day when the adobe platform would not load. Now the account is linked to my work account, I am being charged for a service I cannot use, and I cannot do anything to stop the erroneous charges.SurajThanks for the confirmation, I can see that you have an active subscription to Acrobat Pro under Annual Commitment / Monthly Billing in your account. May I know how may I help you with the subscription?()Cancel it()I tried to cancel on July 16()I don't want to be charged for a service I cannot accessSurajAlright I understand your concern that you do not want to continue with the plan, I will definitely help you with this as I can see that you are valuable customer of Adobe, So you have so many promos available for this plan, please stay connected.Thanks for waiting, Rather than cancelation what best I can do for you I can offer you the discounted pricing for Acrobat Pro of USD 14.00 per month.Currently, your plan is priced at USD 21.55 a month but I can get you the same plan for USD 14.00 a month.How does that sound to you?9:36 AM()No. Cancel. I cannot access your service.SurajI am here to help you and rather than cancelation, what best I can do for you I can offer you the discounted pricing for Acrobat Pro of USD 9.99 per month.How does that sound to you?()No.()Cancel()I am disputing this with my bank as well nowSuraj I will help you with the cancellation, before proceeding, I'd like to inform you that as I can see your subscription is under Annual Commitment / Monthly Billing, which is why if you cancel the plan now, there will be an early cancellation fee.()I will dispute that as well. CancelSurajShall I go ahead and cancel the plan with a cancelation fee?()Cancel. I canceled during the free trial. I will dispute any additional chargesSuraj I understand that you are not willing to continue with the services as you are not using Plan much. Is there any other individual which you'd wish to check, I can help you with the discounted price?()why is this so difficult? CancelSurajAdobe values you as a customer, so I’m going to cancel the subscription and waive your cancellation fee. We hope you'll use Adobe products again in the future.
