macromedia

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Step cancellation fee with no access to services in period for which you pay.

When wanting to end my monthly subscription, Adobe wants to charge me for another 4 months or so, as they claim I get a monthly discount, because I sign up for one year at a time. That is a bit steep - as I have paid every month for several years - but what is even worse - I cannot just pay for the reminder of my period and then also continue to have access to my services in the period, for which I am forced to pay. I must pay for the full period, but the moment i cancel (and pay) my subscription will end, so I no longer have access to the services, for which I must still pay. Furthermore, it's not written anywhere, when my period ends, so I cannot even put a reminder in my calendar to end my subscription at the right date.

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Date of experience: Sep 12, 2024