I have been working with Adobe software since 2002. I had ridiculously sad news given to me by Adobe that had taken all my photos and videos from Creative Cloud and deleted every single one of them without going out of their way to notify me of such a tragic disservice. When I notified Adobe that Creative Cloud was no longer on my computer, they told me that they had deleted everything and had given me notice in February.But I got for an excuse that they were moving into a new format or something and notified everyone of this occurrence. However, I had notified Adobe several times prior to them deleting my photos, and not one alert or notification by anyone I spoke to, not even a notification or alert on any of the responding emails of my interactions with Adobe to alert me of this horrendous Injustice after paying for years, and putting my trust and Creative Cloud to hold under safekeeping of their promises to have my assurance that my files were safe with adobe. Although they said they had notified me several times in February to let me know, I never received any email saying that they were going to obliterate all my files from Creative Cloud if I didn't do something, or open my email and respond. Now I am left without any files, and backup files have to be reassigned to Premier Pro for all of my video files, and I hope I can do this, but it will take a lengthy amount of time and money to get them all where they are working in synced to be able to create new videos from old files. This is so disconcerning. If there are any suggestions on what to do, I am up for hearing them. I can not believe Adobe did this, with no hesitation or resolution.I have been an online customer for at least 6 years and pay over $100 a month for this, now, disservice.BTW, it may look like they want to help, but the damage is done, and they not only permanently deleted my files, but closed my case with no resolution.
