macromedia

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Predatory Cancellation Fee

I signed up for a Trial. The welcome message stated: "After the free trial ends on August 25, 2024, you will be charged CAD $29.37 (incl. tax) monthly. Your subscription will automatically renew annually until you cancel (price subject to change)." Note the use of 'monthly' here. When I went to cancel they will bill for for the remained of the year, in my case another $116.96. I feel deceived, and I have a very low opinion of this predatory billing practice. Shame on Adobe.I see the Better Business Bureau has this when I logged this experience there:Current Alerts For This BusinessGovernment Action: BBB reports on known government actions involving business’ marketplace conduct::FTC vs Adobe SystemsThe Federal Trade Commission is taking action against software maker Adobe and two of its executives, Maninder Sawhney and David Wadhwani, for deceiving consumers by hiding the early termination fee for its most popular subscription plan and making it difficult for consumers to cancel their subscriptions.

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Date of experience: Nov 21, 2024