macromedia

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I wish I had read Trusted Reviews…

I wish I had read Trusted Reviews before signing up for a trial! I only needed Adobe for one month as I do not usually need to use it. I signed up for the free trial and have also paid for the first month as I wanted to pay for the service I have used (once!). I now tried to cancel before the second payment and Adobe charge almost £100 for 'early cancellation'. I have not seen this practice in so long and it was a shock to see that it is still being used. Adobe are not trapping me into paying a monthly fee to avoid the cancellation. It is unfair and unethical as I only needed this tool once. Adobe people, you may get some money off customers this way; however, in the long run it is an unfortunate business model which will not bring you long-term happy customers and funding. It is a shame as you guys have a good basic product for managing PDFs.

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Date of experience: Jan 16, 2025