gumroad

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Terrible Customer Service

I purchased digital downloads from Gumroad using my credit card. Gumroad then automatically took away access and refunded the purchase cost stating, "When we have reason to believe a purchase was made fraudulently, we are required to refund it. Could you please try purchasing this product with a different payment method and get back to us if you face any issues?" I then attempted to re-purchase the same items using my debit card, but again Gumroad automatically took away access and refunded the purchase cost. For several days I have been trying to reach them through the Gumroad support form and email but still no response.

1
Date of experience: Sep 27, 2023