I have an issue with a seller on Gumroad and asked for a refund from the seller. Gumroad informed me that this is the procedure and should the seller not respond within 30 days I should then let them know and they would make sure I receive the refund. I have followed this procedure and informed Gumroad a week ago and again 3 days ago. They are now not responding. Will never purchase off their platform again. Its disgracefu!!28/10/2024 Update. Despite further emails sent to this company I am yet to receive a response from them. I have just sent another. 05/11/2024 Update. Further emails sent. No response or acknowledgement received. Customer care non-existent.13/11/2024 Update. Despite almost daily emails to them I have still received no response/acknowledgment from them. It seems they are in a hurry to take money but ignorant and selfish when it comes to refunds. I wonder how much correspondence I would be receiving if I owed them money?!! Scammers!!21/11/2024 Update. Same as my previous update/s. Avoid this company, especially if you need customer care support!26/11/2024 Update. Still no response despite sending further emails. If you think you may need there customer support then avoid at all costs. They are active because they did originally respond to me but now that I have followed whatever procedure they required and owe me a refund there is no response.03/12/2024 Update. Still no response from these people. Absolutely no business ethics from what is supposed to be their "support" facility. Avoid at all costs if there is a chance you may need their assistance. Eventually people won't purchase from the sellers that use their platform.....
