I've done a lot of online browsing/shopping during the COVID quarantine and I have place quite a few orders via DSW.com. From online purchases to returns, all were positive experiences. DSW has very good return policy and have been very understanding during this difficult time. Love their great prices too. What can improve is customer service when contacting by email. Wished the CSRs would read the emails more thoroughly. I had requested a couple of price adjustments and even did the calculations for them, but I had to respond with multiple emails before they understand.
