This company has customer service in India even though they lie and tell you it is in the states. I sent numerous emails, phone calls and tried chatting for them to tell me that there was a hold on my account which is ridiculous. Then the customer service person called me at 6:45am on a weekday to tell me that he had to connect me with another unit to verify something on my credit information which surprisingly never happened. They just lost the order and failed to take responsibility. Unless they secure a useful customer service department, they will drive all their customers away.