If I could give no stars I would. I placed an order online last week & was charged the full amount at checkout. Today part of my order shipped & I got a notification of another charge. When I called DSW they told me they “hold” the amount of the order at check out but don’t “charge it” until the order ships, but instead of accepting the charge they put in as a hold they fully charge my account again. So now I have the hold on my account AND a charge. They said after the full order ships they will reverse the hold. So in the mean time they have frozen those funds in my account until god knows when they decide to ship the last item. Essentially they are double billing me theN when it’s convenient for them they will release half of it back to me. This is a HORRIBLE business practice. Not everyone will have the extra money in the bank. If someone budgets on the amount of the order and you bill it twice you could potentially be taking food off someone’s table or causing them overdraft fees. Releasing the initial charge when the whole order ships could be weeks or longer in popular items. What gives DSW the right to double dip? What gives you the right to freeze extra money especially during this pandemic when people are struggling to begin with? I have ordered from plenty of places that sell online and not one double dipped to secure payment. I will never order from DSW online again and will make sure everyone I know is aware of this shady practice. Shame on you DSW!
