Ordered shoes online to be picked up at my local(ish) DSW store (in Sandy, UT). When I arrived it turns out someone had picked up MY shoes already. Since it was the last pair of shoes in that size company wide I was just SOL and had driven 30 minutes for nothing except a refund and “I’m sorry”. They are supposed to have a process where they check the email on your phone or look at your ID and make sure it’s really you, but they also just have the orders (and names) for pickup in the front for customers to look at, and I’m sure some dishonest person looking for free sperrys just went up and said my name because they read it off of a sperry box. So now I have no Sperrys, and instead of saving money on shipping, by picking it up at the store, I’m netting negative both financially (gas money) and with anger after a very careless customer service experience. I’m totally unimpressed with this experience and really hope they try to fix this horrible process of picking up an order.
