This is week two of the absurdity. Last week I was trying to order two pairs of shoes (separate days) and needed help through Chat. After lengthy questions they simply shut the Chat down - TWICE. There were so many issues a manager got involved. Today I received the second pair of shoes ordered. They are a half size too large so I tried to call their 866 number. It isn't working. Reluctantly, I tried Chat. After repeating that I needed a different size, a couple of minutes in they still couldn't comprehend. I tried the 866 number again, no go. I called the local store to see if they had my size but the girl acted like she couldn't hear me and hung up. I wrote to customer service and someone responded. I replied only to receive a response from a different person asking the same question the first person had asked. IT'S A NIGHTMARE! There simply is no help any which way you turn. There has been no sign of the first pair of shoes I ordered either and that was about two weeks ago.
