I bought a pair of boots for my partner as an anniversary gift in May 2022. They took a while to get to me, but I live in Alaska so that's not unusual. After gifting them we realized that he needed a bigger size, so I contacted DSW for a return shipping label. I took my package to FedEx only to be turned away because the label DSW had sent me was incorrect. I contacted customer service and was assured by the live chat agent that they would amend the error and send a new one right away. An hour later I received an email saying that they cannot process my return because of where I live.. even though they made it here just fine. After getting passed around to a few departments I finally got in touch with a supervisor who told me to use a courier service of my choosing and save the receipt. He told me to email a picture of the receipt with my order number and they would refund 100% of the cost of shipping to my original payment method. I sent that email in June and never heard anything until July when I sent another email and got an automated email response which honestly was better than nothing. But again, more radio silence followed that automated response, so I went back to the live chats got in touch with a supervisor and started another inquiry. She then proceeded to tell me that they would not be able to reimburse the shipping I had paid out of pocket in any other form than a DSW gift card. At this point, as you can imagine, I did not want to give DSW another cent let alone give them another opportunity to waste more of my time. I told her that I didn't want a gift card, I wanted my money back on my card. She said she can't process it that way and it's not until I bring up my prior conversation with the other supervisor that she says that she'll do it. But of course, it's not that simple. After all this time, I still have to call the customer service line to be transferred to the payment department to process my refund. So now that were all caught up, today its August, I have called to get in touch with the payment department twice and still have not been able to connect with anyone who can process my request.In short, go with any other shoe company go with freaking eBay. Do not spend your money here because even if they do reimburse you, you will never get back the time wasted and the stress caused.
