Please be aware that DSW uses a company to track how many returns you make and if they think you have made too many in a given period of time, they will decline your return. I am a loyal customer and have spent hundreds of dollars at DSW. However, I have had lots of surgeries on my feet and have a difficult time finding comfortable shoes. I ordered two pair of sandals from DSW online and neither one of them was comfortable. I returned them to a DSW store in July. In August, I purchased a pair that I thought would work and tried them out at home. Same result, so I attempted to return them to the store. I, actually, purchased two pair of shoes, some Sketcher walking shoes and a pair of sandals. I tried both pair at home and decided to keep the Sketchers. The sandals kept slipping off my feet, so I took them back to the store. The store manager declined the return and gave me a number to call. The number was for a company called The Retail Equation. I called. They said I had been put on some sort of return suspension for 6 months and told me that I was warned on the previous receipt. The customer service agent did not bring this to my attention, and I'd like to know who reads that tiny fine print on a receipt. The agent told me there was nothing they could do. I could try a different store which I did and got the same result. So, now DSW has lost another loyal customer. No wonder Amazon is taking over the retail business.
