Let me first say, I rarely write reviews; However DSW seriously needs some constructive criticism. I had a 2hour pickup order that I needed to change the pick up location because the store it automatically sent me to (due to my phone location?) was 40 mins away in an area we never go to. I called customer service and asked to change the store pick up and explained why. They said they couldn’t do that because my order was already being “shipped to the store” (mind you this is a 2-hour pick up order, so they should already have it AT THE STORE and there shouldn’t be any extra shipping involved). I said fine, can I cancel it and I can start a new pick up order at the location near my house. She said they couldn’t cancel it, but they can give me a discount on my next order. I said that didn’t solve my current problem of me having to drive 40 mins for an order I could get at a closer store! So wte. I said no thanks and decided to drive way out of my way for my order. I get my confirmation email a few minutes after we hung up, saying my order was ready for pick up. So the next day my husband goes to get it and the store employee said, not only is my order not ready (after I got an email saying it is), he proceeds to tell my husband IT’S NOT AT THE STORE! After my husband speaks to a manager, they finally locate 1 shoe in the correct size in the back of the store. Needless to say, we will not be shopping at DSW ever again. Their customer service is BEYOND disorganized, ridiculous, and very unhelpful. Common sense seems to be a lacking commodity at DSW.
