Harsh. Am I being punished for having wide feet? Wide widths are rarely available in stores, so I have NO CHOICE but to special order shoes-just to try them on. Today I was told that I've been barred for 180 days from making too many returns! Really DSW?? Unbelievable! I have always appreciated the fact that DSW offers a nice selection of wide shoes. Since wide widths are rarely available in stores, I have NO CHOICE but to special order your shoes and have them sent to my house...just to try them; hoping that they will fit my difficult feet. Trust me, I LOVE shoes so nothing would make me happier than to find shoes that fit. Sadly, it is not that easy for me. Recently, I purchased several shoes for an upcoming trip to Europe but unfortunately, none were comfortable enough to keep, so I ended up returning. Today, I visited your store to purchase and to return some of those shoes that did not work. To my surprise I was told that I was suspended from returning shoes for 90 days! I called the phone number provided; and I was then told that I couldn't make a return for 180 days!! This is extremely upsetting. I had considered purchasing multiple pairs during your Black Friday sale. Thank goodness I did not. If i had spent hundreds of dollars and then found out that I would be stuck with them for months...it could have ruined Christmas for my entire family. This is the worst customer experience I have ever had! Furthermore, your customer service rep was unhelpful and could not provide an explanation or offer any solution. I could understand if you changed your policy to make returns within a certain amount of time but to ban customers without warning or explanation? I am beyond upset! At best, DSW has made me feel like I am being PUNISHED for having wide/difficult feet! At worst, as though I am some sort of thief!
