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Terrible customer service

I ordered one pair of shoes and everything was fine. After signing up for their VIP service they sent me an email quoting a sale price on another pair of shoes I had also been looking at. When I checked the website it was a different price so before I ordered them I contacted customer service and was told to place the order and the discount would be applied manually. I did what they were asking and they still are not honoring the sale price plus they expect me to pay the return shipping. Terrible customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1
Date of experience: Nov 26, 2023