I ordered shoes on 4/21/24, the money was taken from my account the next day.Tonight it is 5/7/24 and the tracking information online states that the shoes have yet to be picked up by the shipping company.I called customer service (CS) this evening to determine where the shoes might be located and what is preventing their shipment. The CS rep stated that the shoes were in a warehouse in Westhampton, NJ, which is approximately 15-20 from where I live. I asked why they had not been shipped and the CS went into this story, most of which I lost through the heavy Asian accent, but nevertheless, I sensed something was not right. Why would a pair of shoes not be shipped the 20 miles to fulfill the order, if indeed, the shoes were actually at the location the CS stated.I canceled the order and will no longer purchase items from this company online.
