I will never shop in store or online with DSW again. After today I'm done. Ordered online to pick up in store. Store cancelled my order. they sent me 20% off coupon for my inconvenience. Ordered online but one shoe was too big so I took it back to store. I had them order a replacement and mail to the store since I didn't want the display shoe in my size. Went today and whoever sent my replacement shoe sent a totally different shoe. The manager (a rock would have at least said I'm sorry blah blah. She said nothing.) She seemed annoyed at me and the entire situation bu maybe that's her personality? Sorry but this is not my fault. The other employee at least apologized! The "manager" got a box of shoes and I asked her if that was the display she said no but when she opened the box she said oh well it wasn't the display when I got it. I left to try it on and looked at the bottom, it was dirty! I just asked for my money back. If the customer service sucks, you won't get any more of my money. OKC, OK
