After over two months of going back and forth with DSW support, I finally gave up. We are Canadians, and we purchased our daughter's shoes in the LA store during our vacations in CA. Those white shoes started to discolor with the bright orange stains (probably from the inside material) and are basically ruined and useless. The only solution from DSW support was to recommend that we go to the store in LA (4000 km) and talk to the manager.
