Online purchase service is HORRIBLE. Currently in Hawaii, placed an order for a pair of winter boots for a Christmas trip on the 12/12/25. Trip is scheduled for 12/24. On their website, it says ANYWHERE in the US shipping is 4-7 days. When u pick your shipping at checkout it says the same thing and I even cross referenced with their shipping and returns faq page. Just to receive an email the day after my order stating that the estimated delivery date is 01/04/2025!!! Messaged customer service and he just said sorry but please wait for my package and gave me $10 like I don’t have to go elsewhere to find another pair of winter boots for my trip because they’re falsely advertising their shipping windows. $10 isnt going to buy a new pair of boots. He told me the true window is 4-6 weeks?!?! DONT ORDER ANYTHING ONLINE OR PLACE ANY ONLINE PICK UP ORDERS WITH THEM! Only shop in store. There’s no DSW locations in Honolulu so I didn’t have a choice. I’ll definitely just shop with Nordstrom Rack next time as they always have the same products and never any issues.
