Do not order shoes from DSW online. I ordered 2 pairs of shoes online from DSW costing close to $150. A few days later I received an email stating they had been delivered. I opened my front door expecting to see a package, nothing. I decided to check the tracking and it was supposedly delivered to my address, but it didn't state exactly where as I live in a 23 floor apartment building. I checked our package room, by the mailboxes, and with Security. No package to be found. When I contacted customer service to inquire about what happened, the only response I received was that they would send a new order or give me a refund. There was no explanation for what happened to my order, no offer to trace the supposed delivery, nothing. I will not be ordering from them again as I do not trust their shipping process!
