I was having trouble sleeping so downloaded the app on a free trial thinking I'd take a look and cancel as the annual fee was £42.99!!Days passed, I didn't look at the app again and I missed the reminder email that the weeks free trial had now lapsed. I then received an email receipt from Google for the £42.99 which they had taken on the dot. I am kicking myself as it's money I can ill afford at the moment!The receipt states I have the statutory right to a refund within 14 days. Well you just try claiming this back from Google! I have sent approx 15 emails to them asking for a refund only to be told my request 'doesnt meet their policy'. I'm absolutely disgusted with Google play and despite obviously being aware I should have been more vigilant, feel completely taken advantage of. I have emailed the company producing the app 'Hinge' who refer you back to Google play. I have also cancelled the subscription straight away which only means I won't be charged again next year! What a complete rip off and I'm sure quite illegal way of deceiving people out of money. I don't know what to do next but feel I have to put this down to experience regrettably.
