calm

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Poor customer service response time

Started the 7 day trial. My cancellation was in the 7th day when the trial ended, but an annual subscription cost was taken from my bank account. I have contacted Calm and asked for a refund, given that I was unable to use the app effectively due to hearing impairment.No response and no refund. Not impressed with the absence of a customer service response after five days.

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Date of experience: Jan 27, 2025