After 11 good years with ESET, they started charging $20/hr. for limited tech support. When my computer finally died under a blue screen, it was bye bye ESET, hello Bitdefender. I spent hours trying to install Bitdefender Antivirus into a new Lenovo gaming computer, fitted with its own puny Windows Defender AV. An Xbox app was blocking the install update. I restarted it and changed settings, to no avail. Finally, I called Bitdefender’s free 24/hr tech support. No annoying robots here! A rep named Emma walked me through my settings, advised several fixes, and got the install to work seamlessly, the true definition of GENIUS! She also sent me links to Bitdefender’s (free) 100+ page user‘s guide PDF, online user‘s groups, and other helpful information, to ensure that I’ll be able to utilize the software to its full capacity. Bitdefender is a full-featured antivirus, with 24/7 access to expert tech support for impatient dummies like me. What more can one ask for?
