I've WAS an Aweber customer for about a decade and now am NOT.I decided to close my account and switch because Aweber's monthly fees get pretty steep as your list grows. But what gets them a mere two stars from me is what happened after I told two customer service reps (Amanda and Chris) to close the account and clicked "cancel plan" in the dashboard...THEY KEPT TAKING MY MONEY. I confirmed on July 7th that I didn't want the account anymore and they took FOUR MORE payments out of my Paypal account over the next two months. I emailed them repeatedly telling them I didn't want the service anymore until I had Paypal block their autopayments. They ignored me for a while but finally responded, eventually Jo there offered me an apology and confirmed that they had made a mistake not canceling my account. But they refused to fully refund me the payments they took without my permission for a service I didn't want and hadn't used in months.Fortunately, Paypal's dispute department (which can be hard to please) got me the money back as I provided them with all email threads confirming my side of the story.It's wild to me that a company, because of greed and incompetence, would insist on screwing a +10-year customer when doing the right thing would have been so easy.They get two stars because...It's a very robust email platform with a ton of features for managing email optins and sending a newsletter to subscribers.A few times I've had to contact customer service and they were very professional.But...I DO NOT recommend signing up for autopayments, as they may just keep trying to take your money. Also, if you don't pay your AWeber bill for a month they hold your list hostage until you pay. So just export and backup your list with some regularity.
