aweber

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Bad Customer Service & No Technical Support Made Me Close My Accounts

I been with aweber for a long time, not only that I also referred others to use Aweber. So when I purchased a new online software, the online software wanted for me to get the user id and api secret key. Not a big issue for normal Autoresponder Services to get. Yet aweber semantics and customer care didn't want to budge nor be supportive, so they sent me back to the Software Company that I needed the Integration details for, telling me it isn't their responsibility. The other Company told me to go back to aweber and ask to open a developer account to create those details I need or have them do it for me. Aweber again didn't do either, nor where they helpful. I closed all my Accounts including my Affiliation with them and won't be going back to them for sure, no matter how much marketing they do!!!!!

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Date of experience: Mar 30, 2020