I recently joined AWEBER and I have been importing list from Mailchimp. That was no problem at all. I then upload a list which was scrapped from internet. The list was uploaded smoothly I sent a newsletter to the list. I then uploaded 2nd list of emails which was scrapped from internet. The list didn’t go through. I thought there was a technical glitch. I tried again. But still didn’t go through. I tried uploading the same list of emails the next day. The list didn’t go through. There was no error message shown on the screen. 2 days later my account was suspended. When I enquired from AWEBER Helpdesk they told me that I have been uploading - found, purchased, or shared third party leads and those are strictly prohibited in AWeber. I told their FRIENDLY help desk import specialist “IAN R" that I did not know about this policy. And can they re-instate the account and I will be mindful of not using scarped list. Now here starts the WORLD CLASS customer service from IAN R. He told me "We had warned you several times against this practice of taking email addresses off of websites to send them unsolicited email.” I thought he had sent several warning emails to my registered email id. I checked but there was no email from him. Maybe friendly IAN called me. But no calls.So I mailed IAN back and told him, I did not receive SEVERAL email warning mails from you. Then his response was even more creative. He said "The warnings were displayed prominently in the Import History page in your account where you would see the results of an import. This did not require accessing that email address to view the warnings.” And I am wondering where are the warning displayed prominently on import page. Maybe they are hiding in their “Terms and Conditions” links. Poor me I missed to read the T&C.Every company has their terms and conditions, which I totally agree and would like to abide by that if I am using their service. Here are the issues with AWEBER1. They do not show warnings prominently on their import screens. They should clearly display on the screen “We will SUSPEND your account if you import scrapped list.” 2. Even if by mistake customer uploads the list, mail the customer warn the customer. If customer does it again then surely suspend the account. 3. Remove rude customer executives like IAN R. They will just spoil your reputation .I have decided to move to other service provider. Now they are not even giving my data that I have uploaded on AWEBER. Outrageous!
