Yet again my pre-order that was supposed to be delivered on launch day is 3 days late. Contacted customer support only to have them threaten me with cancelling my order. My mistake was that I swore. In my defense this was the 9th person (yes 9th) I was bounced to. None of them seemed to even grasp my issue even though I explained it nine separate times.I got this pre-order at a lower price than what amazon is currently selling for. Receiving discounts pushes you down the recipient list. Been a prime member for years but I think this latest incident will have me cancel renewal.