I suspect many have a love/hate relationship with them, can't live with them, can't live without them.So a summary of my experience with Amazon Canada:1. Items are way more expensive than Amazon US and UK. It does pay to shop around not only online but at local stores too as both can be cheaper. 2. The online shopping experience, finding items, is like going into a book store and none of the items is categorized, just thrown anywhere. When you search on something it may give you some related results but really have to know their search engine in order to get the best out of it.3. You don't know by what method an item is going to be shipped by until the day of the order. You know roughly when it's going out but not the shipping method. On the day you can see from the order whether an Amazon employee will deliver it or going via Canada Post, there is no planning in advance that I can do to decide if I need to wait indoors for it or can safely go out finding the item in my postbox when I get home.4. Luckily I've not been in this situation much but if you need to contact Customer Service then it's like a process with them considering "is this customer worthy enough to speak with us" from the Gods. So, I do my best only to order items I hopefully will never have any issue with.5. Mostly we know when the Amazon delivery person will arrive in our neighbourhood, around lunchtime, so I know I can sneak out first thing in the morning to have a walk. However, there are one off's when I've had to wait indoors all day not knowing a window when it will be delivered or even if they run out of time to deliver it. Now and again we notice drivers that deliver around 9pm or after have been driving around since 10am without having a pee or bite to eat all day. Then I feel very guilty ordering from the company only to realize their staff are being tortured this way.
