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How to get a refund for a product that I never received

How to get a refund for a product that was never delivered by Amazon. I tried my best to go through fine prints to find out how to get a refund for a product that was never delivered and AMAZON advised you to claim a refund. This is the second time and I am really fed up. There is no way to contact AMAZON. The system tells you to print the label and deliver the product to a Postal outlet. Will some wise guy in Amazon tell me how to return something which you never received? The Noble prize is waiting for someone to solve this puzzle. Furthermore, the prime membership is a hoax. You get deliveries as late as 2 months. If due to COVID they cannot handle the volume, at least they can refund the money. There is no way to contact them. Worst customer service. I have refunds pending and no one is bothered.

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Date of experience: Dec 16, 2020