Amazon is out of line and frankly not being careful regarding refunds.. I purchased a V4ink Drum over one year ago and was granted a refund. Amazon.ca sent the refund to a card that is no longer valid and no longer on Amazon.ca file. This is a total breach of banking security. I tried to sent an email directly to Amazon.ca notifying them regarding the change of banking information. No response. Their email did not even provide an actual telephone number or email address to allow customers to contact them directly. This is a company that makes it difficult for customers to communicate by telephone, email, chat etc..... Today, I get the phone call from Bank of Nova Scotia regarding money sent from Amazon.ca in the amount of $74. 56 in error. I no longer bank at the Bank of Nova Scotia!!!. They sent my money to a card that has not been on File for over one year with Amazon.ca and no one from Amazon or the system recognized this huge problem. I immediately tried to call Amazon today to notify the breach of banking information and that their system does not recognize. A billion dollar company has a anti fraud system in place and yet they don't recognize that the bank card is no longer on file ? Baloney. This is an issue of Arrogance and indifference to the customers with the unwillingness to recognize customer service. Banking information is changed all the time..yet I have to jump hoops trying to call Amazon on the telephone who are concerned about my security while I have a direct order number? Shame on Amazon!! This could happen to anyone and yet Amazon does not want to take any responsibility for the error or the inconvenience.
