I agree with all of the below and I will NEVER shop there or online with them again- I ordered at 3 different times in December gifts for xmas- I had to return 2 items that weren't suitable and the returns policy is archaic- its complicated and they charge you £9 for a return, unless you read the very small print that says your can do it yourself- £9 !!! what company charges that these days?? THEN when I send the parcels back, 15 days later still no refund, I call 3 times and they say they have no record of my return, I email them the proof of postage and the signature of the person that signed for it showing it arrived with them 10 days ago and they just reply saying refund now processed- no apology or reason why- NEVER again- there are so many company's now that have a superb online site, and in this growing business A&F need to get with it, no good having trendy stores when their online policy's are embarrassing for them and losing them customers
