I ordered some items from their website.address box on website didn't add to my delivery slip correctly and so delivery was undelivered and return to A&F.when i called to get the item re-sent back they said that one of the items was no unavailable ( which is a lie as it had clearly just had an attempted delivery probably within touching distance of where it was supposed to be delivered)I am now told that the item will be returned to their stock room and go out to the the next customer who had it on back order and i would get a refund. NOT HAPPY!!!they shipped the two other items next day and after a lot of complaining of awful customer service i gained 30% to use ether in store or online.Still doesn't help as the one item i wanted is now out of stock and gone to someone else even though - RIDICULOUS