I am a regular abercrombie shopper , love the quality and the clothes is true to size. The online costumer service is not great. Once i needed some changes on my order and i called the costumer service right away. They were not able to assist me , they didnt know how to apply the members discount on my order so i had to cancel the entire order and redo it myself online. The other bad experience was when i received a bikini top instead of a winter coat , very disappointed .