I placed an order on Feb 15th that was delivered to the wrong address. I tried contacting Abercrombie customer help immediately to pause the order or correct the address. The associate assured me there was no need to change the address and that I would receive a refund as soon as the package was delivered to the wrong address and not to worry. Once the package was delivered, I contacted customer help to set up the refund. I was told I was given the wrong information by the previous associate and would have to wait until the package was returned to the sender. The package was held for a month until it was returned. Last week, I saw via the online tracking system that the package had been returned to Abercrombie. I contacted customer help and asked how long the refund would take now that my item had been returned, and the associate told me the item had not been received (when I could clearly see it was at the warehouse).
