I was googling how to post a review on Abercrombie of something I bought and I came across this site and was shocked by the negative reviews! I order from A&F on a very regular basis (like 3 times a month). I have never had an issue with something not being delivered or trying to get a refund on something I returned online. I live in the US so maybe experiences are different in other countries but I would be surprised by that as they have really wonderful customer service. Quality is for the most part pretty good for the price you pay for their clothes; and I have to stay really really cute on trend stuff! Once in a while I’ll get something I pay $100 dollars for and when I get it, doesn’t seem up to par but that’s pretty rare. Anyway, that’s just my opinion…. And a lot of others (look at the reviews of items online) again, just surprised to see this. Happy shopping ;)