abercrombie

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Awful customer service!

Awful customer service! I received a few incorrect items in my order. After seeing this, I contacted customer service and was told to return them back for a refund. I did exactly that the same day and didn't receive a response for 2 weeks first. I reached out again and was told that this situation had to be transferred to the relevant department. I place this order on September 12 and it is now November 29 and I still have not received my refund. I spent over £300 on this order and they have just stolen it. Be careful when placing orders with this company as their customer service is awful!

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Date of experience: Nov 29, 2024