abercrombie

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Would rate 0 stars if I could

Would rate 0 stars if I could. My order NEVER arrived, I have a Ring doorbell to prove it was never delivered. After initially reaching out, Abercrombie initiated replacement order, but CANCELLED it the next day, saying they have no responsibility over packages once they leave their distribution center. Thankfully I was able to report the charge with my bank who refunded my $120 after Abercrombie refused multiple times. Such a shame because I was a very very loyal customer to Abercrombie prior to this and now not be returning. Absolutely disgusting that a company would treat their customers this way.

1
Date of experience: Dec 13, 2024