abercrombie

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Bad return policy and poor customer service

Tried to return a dress that I purchased missing 30days return window by 3 days. I had original receipt and all tags were on. Store manager refused to return for a store credit. Called customer service 3 times because 2 out of 3 were dropped. Customer service also said there is nothing they could do. I used to shop often at this store and never had any problems. This was my last time shopping at this store. Poor return policy and customer service. Another store that wouldn’t be around for long with policies like this and poor customer service.

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Date of experience: Apr 14, 2025