Jillian Heaton

Reviews

Review of gitlab

Very good application for software…

Very good application for software development

5
Date of experience: Sep 11, 2024

Review of go

I arrived at Disney and make my way to…

I arrived at Disney and make my way to guest services to speak to them about my disability as I have autism. I had been in touch with someone before I went to explain that I struggle in crowds of people, don’t like being touched my strangers and can become over stimulated in long and noisy lines. I was told that Disney are extremely supportive of people with disabilities and to make my way to guest services on the first day of the holiday and they could give me accommodations to help. That’s what I did. The experience was horrendous. I was told I had to video call with a third party agency who would decide if I was disabled enough to be given a DAS pass. I spoke to this person over the video call in the middle of guest services. The headphones were not working so I was having to shout into the tablet with guests around me listening to my medical history and talking about a disability I am extremely sensitive about- this in itself was very belittling and stressful. At the end of the video call they said I didn’t quality for a DAS pass as they only give it to people with autism. WHAT!!! That’s exactly what I’m telling them I have. I offered to show my diagnosis but they were not interested. They told me I did quality for some accommodations and I could have my family queue and then join them when they are at the front or if things became too much to just leave the line. I said this would not be possible and that my family should not be split up to accommodate my disability. This is indirect discrimination. I also couldn’t leave the lines as it would mean walking through crowds of people which is actually the problem. They were not interested. I tried a second time on another video call with a different agent. Went through the whole embarrassing process again of shouting out my issues down a video call with everyone listening in and was then told I now had to speak to a healthcare professional. I did this and talked about all the accommodations I have at home to help me. Got to the end and the healthcare professional decided I was not autistic enough to qualify for a DAS pass. At this point I became very upset and thought well I may as well just go home as I won’t join queues for rides as my anxiety will be too bad. My holiday was saved thanks to two very lovely members of staff called Marcie and Brittany in animal kingdom guest services. They really sympathised with me and went above and beyond to help ensure my experience was not ruined. They could not override the decision that had been made by this third party but they did put a number of things in place to ensure the challenges I have were accommodated, meaning I could enjoy the rest of my time at Disney. I am so grateful to these two staff members. In relation to the DAS programme- this is a joke! It would appear that no one is ever granted a DAS pass and the decision whether you get one or not comes down to a 30 second conversation you have with a person who is not medically trained and has no understanding or neurodiversity. I understand some people take the Mickey (excuse the pun) but it should be as simple as a guest providing proof they have a disability and then a DAS pass is granted. The way I was made to feel, the 2 hours of stress I went through means that I am not unlikely to ever return to Disney again! Sort it out Disney- this is not very inclusive and what you are doing is actually indirect discrimination. I wasn’t granted a DAS pass as I didn’t present as autistic enough! WHAT! This is unacceptable and I will be taking this further!

3
Date of experience: Sep 05, 2024

Review of claude

Terrible "customer service."…

Terrible "customer service." Nonexistent response from them after taking my $216 annual payment and then not applying it to my current account. Two weeks after payment, my account says "FREE account." It asks me to upgrade. No resolution, no pathway to reimbursement. I was such a fan...and now...buyer beware!!!

1
Date of experience: Apr 16, 2025

Review of brevo

Avoid at all costs for bulk email sending

Don't be fooled by their pricing - there's a reason they're cheaper than other services. They will suspend your account for unrealistic send metrics. I had an unsubscribe rate and bounce rate < 1% and they still suspended my account citing bad performance. You'll pay for an account and have more headaches than it's worth. I've seen many other reviews citing the same experience.On top of that, I submitted a support ticket to try and get help with this issue and it took them 3 days to respond.I've worked in email marketing for over 10 years and have never has an experience with an ESP like this. I strongly recommend you avoid using Brevo at all costs. Spend the extra money for a top tier service that wont give you issues with their product or support.

1
Date of experience: Mar 30, 2025

Review of att

They misleading me about a $300 gift…

They misleading me about a $300 gift card if I install a wifi with them after 3 months they said it never happened. SHAM ON YOU AT&T it was recorded massages over 4 months with different managers.

1
Date of experience: Jan 17, 2024

Review of animoto

Completely satisfied

Very good communication, and immediate solution to my request!

5
Date of experience: Jun 28, 2023

Review of lego

Disappointed

I bought the Lunar Lander and found that there were eight missing pieces. They were all the same and when I tried to reorder them Lego said they could not, and would cancel any other orders placed with the number. I messaged them 3 weeks ago about it no response. They said their response time was 11 days this is not the case. I am very disappointed in the customer service.

1
Date of experience: Jan 25, 2021

Review of ESPN

Worst service ever

Worst service ever. Cut me out of Last Dance during Covid. Run by Satan. Worst people ever.

1
Date of experience: May 10, 2020

Review of ESPN

They spew leftist views all over every…

They spew leftist views all over every broadcast. I happened to be at the rally in dc. Not for the rally but for work. They claim armed citizens attacked the Capitol building. No one there was armed. In fact the girl shot was unarmed. Oh it was a white girl. There will be no riots because she was actually peacefully protesting. Oh and white. They claim more force was used in Kenosha. Probably because it was against a violent felon. Why are they allowed to blast this for kids to hear and possibly believe. It’s a false narrative

1
Date of experience: Jan 07, 2021

Review of BBC

If I could give 0 stars I would

If I could give 0 stars I would. Does not deserve a star. Get less bias news in North Korea and they don't force their citizens to then pay for the propaganda. Awful presenters, horrible human beings.

1
Date of experience: Jul 22, 2020

Review of shutterstock

Worst service ever.

Worst service ever.This is the response I got when I tried to chancel Steven:I checked your account and I see that the free trial period has ended and you are now on an annual commitment plan which is billed monthly and has already been used. Since you are ending your plan early, I will need to collect a plan price adjustment charge in the amount of $40, plus tax if applicable. This charge reflects the total savings you have received thus far at the discounted monthly plan rate of $29. Once we process this charge, your plan will be cancelled and you will no longer be charged for service. Any remaining downloads will be available for you to use until your plan expires. May I proceed with charging the payment method on file?

1
Date of experience: Feb 14, 2024

Review of preply

Satisfied ✅

Definitely one of the best language learning platforms out there.

5
Date of experience: Jun 04, 2025

Review of parallels

Windows and Linux five stars

No Body

5
Date of experience: Feb 01, 2021

Review of nerdwallet

I own a 15-year-old company with no…

I own a 15-year-old company with no debt, 500k annual revenue, and a 720 personal credit score. They told me I wasn't qualified except for MCA and predator lending offers. Meanwhile, I get 200 weekly solicitations from lenders trying to lend me money.

1
Date of experience: Feb 12, 2025

Review of kroger

Regional variances

Regional variances, but altogether best grocer I've used.

5
Date of experience: Jul 15, 2019

Review of braintreepayments

Truly wish I had read these reviews…

Truly wish I had read these reviews before going with BrainTree. Until we had a problem it was fine. I have been trying to get support for over a week with no response. Customers can no longer use Paypal to check out and we have tons of errors in the store log and reduced sales to show for it. Both Paypal and my web host say the problem is with BrainTree. As others have said they send you an email saying they will get back to you soon. Then I get an email that says my case is now closed. Nothing in between. I have a lot of experience with terrible customer service and this is actually the worst - so far. It boggles the mind that they are a financial services company and Paypal considers them legit enough to partner with - but no one at paypal can communicate with them either. To make you feel even more unbalanced they give you a phone number you can call in your control panel. But fun surprise - the recorded voice tells you you have to use their email service to get help. Aaaaahhhhhhhhh. Why give you a phone number to call if it will only tell you to send an email to outer space that no human will ever read? Humanity is truly doomed.

1
Date of experience: May 15, 2022

Review of americanexpress

Poor fraud investigation by AMEX - D-50778353

I've been an AMEX customer for 5-6 years. I recently reported a payment to a beauty salon in London that I've never been to. Simultaneously I was using my card whilst on holiday in Cumbria when I was on holiday. Whilst away I was using the physical card, as I allegedly used it with the Chelsea Green Salon in SW London. AMEX have sent me a copy of the payment details (to Chelsea Green Salon - i.e. the disputed payment) and claim their investigations are over. I called the AMEX fraud department today and asked them to explain how I could be using the physical card in Cumbria and in London at the same time. There is only one card linked to my account. They couldn't give an explanation for the London and Cumbria expenditure (and it really is impossible for me and my card to be in two places at the same time). Today, I asked AMEX if I needed to call the police - I have an extremely strong paper trail of being in Cumbria at the time of the disputed transaction in London, and was also happily spending on my card in Cumbria. AMEX have asked me to give them two more weeks to investigate as they've reopened the case. However, I just feel the way they've looked into this is utterly incompentant given my expenditure in Cumbria. So anyone who reports an unidentified spend on their AMEX card - beware! AMEX also failed to send me a form to complete (which they said would be sent to me within three days) when I originally phoned to report the matter (two weeks ago).

1
Date of experience: Sep 24, 2023

Review of alibaba

Good experience

No Body

5
Date of experience: Jun 25, 2025

Review of crypto

I've been unable to use my card for more then 3 weeks

I've been unable to use my card. It's been 22 days that I've been waiting to have my Crypto.com visa card unfrozen. Despite of the fact that I've heard back from customer support (with a delay of 2 weeks) promising this addressed my card is still frozen. Disappointing!

1
Date of experience: Apr 07, 2024

Review of crypto

I've been unable to use my card for more then 3 weeks

I've been unable to use my card. It's been 22 days that I've been waiting to have my Crypto.com visa card unfrozen. Despite of the fact that I've heard back from customer support (with a delay of 2 weeks) promising this addressed my card is still frozen. Disappointing!

1
Date of experience: Apr 07, 2024