Truly wish I had read these reviews before going with BrainTree. Until we had a problem it was fine. I have been trying to get support for over a week with no response. Customers can no longer use Paypal to check out and we have tons of errors in the store log and reduced sales to show for it. Both Paypal and my web host say the problem is with BrainTree. As others have said they send you an email saying they will get back to you soon. Then I get an email that says my case is now closed. Nothing in between. I have a lot of experience with terrible customer service and this is actually the worst - so far. It boggles the mind that they are a financial services company and Paypal considers them legit enough to partner with - but no one at paypal can communicate with them either. To make you feel even more unbalanced they give you a phone number you can call in your control panel. But fun surprise - the recorded voice tells you you have to use their email service to get help. Aaaaahhhhhhhhh. Why give you a phone number to call if it will only tell you to send an email to outer space that no human will ever read? Humanity is truly doomed.
