Rachel Evans

Reviews

Review of ancestry

So far I have learned nothing that I…

So far I have learned nothing that I didn't know. The only information is information that I put in.

1
Date of experience: Feb 10, 2025

Review of zazzle

Zazzle (5 Stars – Customer Service That Truly Cares (and Has Superpowers)

Zazzle, you absolutely kick like Messi—and I don’t say that lightly. I mean it with my whole chest.So picture this: it’s crunch time before my 10-year anniversary (yes, TEN years—we’re talking marriage veteran status here), and I realize one of the photos on my custom order has ghosted me. Just vanished. Either I uploaded the wrong one or it went off to find itself. Who knows. But either way, I was one emotional click away from panic mode.Then swoops in Mariana, the customer service MVP, spiritual guide, and low-key miracle worker. She didn’t hit me with the usual “we’re sorry for the inconvenience” and call it a day. Nope—she immediately hit me with store credit, reinstated my original discount code like it was no big deal, and threw in my expedited shipping like the generous legend she is.And here’s the kicker: Zazzle usually wants you to send items back to process a credit—but Mariana basically said, “Nah, keep it. We got you.” (Okay, not in those exact words—she professionally explained it was a courtesy, and I deeply appreciated it. No freebies being handed out on the low—she just handled it like a pro.)In a world where good customer service is about as rare as a charger that works for all your devices, this experience was a breath of fresh air. I’ll absolutely be back to spend more of my hard-earned money with a smile on my face.Zazzle, you made a stressful moment feel like a warm hug. Mariana, you’re the real MVP. Lifetime customer right here.

5
Date of experience: May 13, 2025

Review of viber

impossible to unsubscribe

impossible to unsubscribe. There is absolutely no support. No email, contact number and chat bots only in certain countries. Soooo difficult to stop them charging you and no one to help. :( :( :(

1
Date of experience: Sep 16, 2024

Review of battle

Horrendous support - Get punished for their faulty servers

Ive been playing overwatch since launch. Lately they had server issues that causes matches of 10 people to be cancelled and transferred to new maps, clearly stating "Server issue encountered".Afterwards i asked support if we were all marked as leavers for that reason, because it seemed like it.4 TIMES THEY IGNORED MY QUESTION, instead replying with how leaving matches ruins the game, classic template talk, which doesnt answer my question at all. Completely wasting the time of us both, ignoring my single question which was if 10 players are marked as leavers because of THEIR SERVER ISSUES.The lack of support and respect from this company makes me feel bad about playing their game. After ignoring my question 4 times, they finally marked my ticket as "Resolved". Even they felt like it was a waste of time, yet they could have just answered the question i asked.They even called me Brandon at one point, which is not my name.........

1
Date of experience: May 29, 2024

Review of temu

Be wary

I ordered a large item but local warehouse, (PO-210-17783203413113682) the item arrived and once assembled was not the item I ordered (electric bike) Not only was the bike wrong, it had no power to display or motor, I contacted the seller and asked for a return, I explained that this item is big and heavy and because I am registered disabled, could they please offer an adjustment to accommodate my needs and arrange a collection, I was within my rights to ask this under the 2010 equality act, the seller flatly refused, so I opened a ticket with Temu, no less than four times, explaining that it was physically impossible for me to take this to a shop, Every ticket was closed within hours, stating that I had to initiate a return, but the returns only offer an option for me to drop off. Not only have they blatantly let this seller sell the wrong item, they will not arrange for a return. I am now left with a bike that does not work, I even offered to take a loss on the bike and asked for a partial refund without returning, so I could pay for someone to look at the electrics. I have used Temu for lots of purchases, that is why I was willing to risk purchasing a big ticket item. I have opened another ticket, which I am sure they will just close again with the only solution being to drop off, I have explained countless times that is not a possibility. It is looking a lot like I will have to fight them legally over this loss, so please just beware when buying something expensive. I expected better from them to be fair........ Regarding the reply asking me to get in touch, I did send two emails to their help@support addy No reply to either, spoke to them in chat, explaining that they asked me to contact them, but still no solution, My sister has had to loan me money today, so I could send the bike (that I did not order or works) to a repair man, no idea what the cost will be, but I know I can not afford it. And to make matters a 100% worse, the seller just contacted me admitting it is the wrong bike and offered to collect and replace, but I have sent it off to be repaired. Lets just hope the consumer groups I am contacting sort out this mess, but one thing is certain, I will be deleting Temu once my current orders are complete.

1
Date of experience: Jun 18, 2025

Review of squarespace

Supposedly award winning customer…

Supposedly award winning customer service. FALSE! Cannot reach you on weekends, even during business hours, live chat had me waiting HOURS to get a response. You changed my name servers without my approval. No phone number. So bad.

1
Date of experience: Aug 17, 2024

Review of Microsoft

Would give zero stars if I could.

Would give no stars if I could.Blocked my account and the process to get it back is prehistoric. Annoying, caused me trouble with work and they have no live support. Avoid!

1
Date of experience: Apr 17, 2024

Review of envato

Getting on top with your own values

Envanto element always helps me as an organization and firm Alhumdurllilah supporting the creative side and getting valuable artwork through content Alhumdulliah. I will support my internship program as well using it.

5
Date of experience: Jan 03, 2024

Review of crocs

TERRIBLE, DON'T ORDER ONLINE!

Terrible,Terrible, Terrible!! I ordered 2 pairs on April 1st, I received an email notification on April 2nd stating that my items shipped! Yeah....oh wait, nope, they sat in shipment. Crocs made sure they took my money and billed by bank, but my order sat in shipment. With COVID19, I was understanding at first. A week went by, nothing. the 2nd week I emailed a few times and didn't get much of a response, other than I need to have patience with staff due to COVID19, they are short handed..blah, blah, blah. The 3rd week, I received an email stating one of the pairs I had ordered, was out of stock! UNBELIEVABLE!! I was supposed to contact Crocs to pick out another pair. I tried calling, nothing went through. I tried calling the next day, waited on the phone for 25min and never got a representative. The "online chat" was down, so I couldn't talk to anyone in that way. I am trying the email thing again. If I don't get a response in the next few days, I will be contacting my bank to get my money back. Not sure what else to do, I am completely unhappy that Crocs took my money, but decided not to ship my product. It has been a HUGE HEADACHE! I will never order from the Crocs online store again. I'm at the point, where I don't want to support their product, even buying at a store! It is terrible how they do business.

1
Date of experience: Apr 29, 2020

Review of zoom

Absolutely horrendous piece of garbage…

Absolutely horrendous piece of garbage that i have had to have the displeasure of using

1
Date of experience: Jan 08, 2025

Review of zara

Horrific customer service.

Horrific customer service.I bought two items and the seller asked for my phone number for receipt. I stupidly didn't wait for it to come through before moving on and one never arrived. I now want to return an item and tried to use the online retrieval but it came up as 'receipt not found'.So, I headed to their customer care page. Care being the wrong word. I made nearly 20 attempts at the chat and each time it just fell silent waiting nearly two hours for a response I gave up. I took to Instagram messenger. Started the conversation on Thursday, it's now Monday and I've two responses. I tried the WhatsApp - messaged at 2pm, didn't get a response until 7.15pm whilst putting my daughter to bed. As I didn't respond in the one minute they gave me they shut the chat down.I simply want to return an item and it's proving impossible. Horrendous customer service and I'm done with Zara now. Have been a regular customer for many many years but that's me done. They just dont care.

1
Date of experience: Jun 09, 2025

Review of siteground

its fast and affordable host recommended

its fast and affordable host recommended

5
Date of experience: Jun 11, 2025

Review of newegg

Perfect problem solving from this Rep. today.

This NewEgg representative understood my transaction problem fast and easy, and solved it the same way. Perfect service today!

5
Date of experience: May 30, 2025

Review of logitech

Very poor online experience.

Tried to order, impossible to pay. Cancelled order, got lost in an online circle of misery, No contact information, no e-mail, no telephone and once again simply could not work the dreadful website. Made a complaint on social media. Sometime later...I'm contacted by Logitech and asked to describe my issues, why would I spend my valuable time helping them work to repair their own web site? surely they check the efficiency of their own site? 3 weeks later and I'm now receiving e-mails asking me to complete my order. In summary: dreadful web site, torturous experience. No help or support to make the order but too much contact after the order is cancelled. Get it together Logitech.

1
Date of experience: Nov 20, 2019

Review of logitech

Fraud site

Fraud site. Order says it is shipped 7 days ago but it did not leave the warehouse yet. They built a site from Wordpress woocommerce (cheapest as possible) only to scam customers.

1
Date of experience: Sep 03, 2024

Review of ipsos

I used to be able to do surveys on this…

I used to be able to do surveys on this site, now when I click on the emails I don't get to do any of the surveys. I used to like Ipsos and got to do quite a bit of surveys but not anymore.

1
Date of experience: Jan 08, 2025

Review of hubspot

We wanted to use their Sales…

We wanted to use their Sales Professional plan at $70/Month but very dumb forcing us to pay what they call "We recommend Hubspot Academy: Guided Onboarding based on your team size and seat selections." the first option is either I choose A$580 one time fee or A$2160 sales hub onboarding professional. Who needs to be onboarded on the software we have used for the past 10+ years? Such a waste of time and money, milking machine. They have nothing more to build or sell that extort from their customer, their prices change almost every year, be very careful.

1
Date of experience: May 09, 2025

Review of freepik

They have a lot of options in different…

They have a lot of options in different type of formats, thank you guys, great work!

5
Date of experience: May 13, 2021

Review of codecanyon

They hide negative reviews and don't give refunds

If you post a negative review of a plugin, you'll probably never see that review again. They just don't post it. And if you ever need a refund for a bad plugin, too bad, you won't get it. The plugins on CodeCanyon may seem like a good deal, but when only 1 out of 3 ends up being usable, you wind up spending more money than you would have buying from reputable sources that have fair money-back guarantees.

1
Date of experience: Dec 21, 2020

Review of change

Excellent experience and good and very…

Excellent experience and good and very Productive company

5
Date of experience: Jan 27, 2023