Review of dell
This was one of the worse customer service experiences I have ever had. Dell refunded the money I paid for my Aurora R11. I was told I would be billed at a later date. Since the price was over $3,000 I had to get approval from my bank which was a pain in the ass. I decided to change the payment details and I was transferred 6 times until I finally spoke with someone that would help me. The agents are all very nice but the structure of their customer service is absolutely abysmal. They could take a page out of amazons book! I will never order a product from Dell again after this experience.
Review of dell
Statistics don’t lie. 82% 1 star rating and I wish I had looked this before buying a $750 laptop for my son. The screen is faulty and I am swapping emails with tech support with no help. Terrible customer service and really poor quality product. I will certainly NEVER buy a Dell again and would recommend others to stay away from this brand. Caveat Emptor - buyer beware. Service Tag:5K5GW93
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